Notice of accessibility

Hotel Accessibility

El Conquistador Resort is committed to making its facilities, amenities and services accessible to guests with disabilities.  Below is a description of many of the accessible features of the Hotel in its public and guest room spaces.

Accessible Public Spaces

  • Restaurant
  • Bar
  • Convenience store
  • Concierge
  • Front desk
  • Restrooms
  • Pools
  • Wetbar

Accessible Guest Room Spaces

  • Bathroom
  • Room
  • Porch

Palomino Island

Palomino Island is completely ADA accessible, providing guests with unfettered access to all amenities, bathroom, restaurant, showers, souvenir shop, and the beach area (including beach wheelchair with oversized wheels). Unfortunately, at present our main 150 passenger, ADA accessible, transportation vessel to and from the Island was in urgent need or repairs in order to be Coast Guard certifiable. We are currently engaged in those efforts and hope to have the vessel seaworthy and Coast Guard certifiable within the next six months.

Therefore, in order to ensure that our staff provide a safe experience for themselves and guests, we have temporarily suspended trips to the Palomino Island for our accessible needs guests. We understand that this can be disappointing, but we pride ourselves in prioritizing safety for both guests and staff above all else. We reiterate that this policy is only temporary, and we are striving to renew and reopen the Palomino experience for all of guests in the very near future. The resort offers numerous other exciting activities and amenities that are sure to make your stay with us a memorable one, and all are completely ADA accessible.

Website Accessibility

El Conquistador Resort is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. El Conquistador Resort Website contains WCAG 2.1 Level conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards.

Compatibility with browsers and assistive technology 
El Conquistador Resort Website is designed to be compatible with the following assistive technologies:

  • Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies 

Technical specifications
Accessibility of El Conquistador Resort Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:  

  • HTML
  • CSS
  • JavaScript

Feedback & Contact  

We welcome your feedback on the accessibility of El Conquistador Resort Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below. 

    • Tel.: 787-863-1000 
    • E-mail:
    • Hotel Address: 1000 El Conquistador Avenue, Fajardo, Puerto Rico 00738